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An email to the communications director of O2

July3

Dear Mr Nicholas,

I wonder if you could help me.  I am a UK citizen living in the Czech Republic. Currently our home is without water because O2 Czech Republic have failed to provide us with the information we need to dig a new well.

As I say (in bad Czech and English) in the email below from the 22nd May, we need to know where any cables are situated in the area of our home in order to have permission from the local authorities to drill our well. I have also phoned the Czech 02 number provided for English speakers several times with no luck – I have left messages but I need a call back on the Czech number 776 795 080 or UK number 0121 288 2950.

As director of communications, I hope you could assist me in directing this communication to the right person in the Czech Republic. I’m sorry to have to resort to contacting someone in the UK, but the situation is becoming desperate.

Please help!  Living on bottled & transported water is arduous.

Thanks so much,

posted under Elements
One Comment to

“An email to the communications director of O2”

  1. On July 9th, 2007 at 10:03 am rmavers1 Says:

    Hi,

    Firstly, let me apologise for the delay in replying to your query and thank you for bringing these problems to our attention. I believe you’ve been in touch with Mr Nicholas and the problem is now being dealt with as a matter of urgency by our Czech colleagues in our high level customer relations department.

    Please let us know if we can be further assistance should you receive further problems.

    Thanks,

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